Shipping policy
Shipping Policy
Processing Time Orders are processed and dispatched within 1-3 business days after payment confirmation (excluding public holidays).
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Mainland China / Hong Kong | 3-7 business days |
| United States | 7-15 business days |
| EU / United Kingdom | 10-20 business days |
| Other regions | 15-30 business days |
Delivery times are estimates only and may vary due to customs clearance, carrier delays, or other factors beyond our control.
Shipping Rates
- Shipping costs are calculated based on destination and package weight, and will be displayed at checkout.
- Free shipping on orders over $69 USD.
Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the relevant carrier's website.
Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival in the destination country. These charges are the responsibility of the buyer. Lu's Charm is not liable for any customs fees or delays caused by customs processing.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact our customer support team and we will assist you in investigating the issue.